Refund policy
Online-only business
Laced by House of Lehumo operates exclusively online. We do not have a physical store or walk-in location. All orders are placed, processed, and fulfilled through our website, and all customer support is handled via email and WhatsApp. Returns and exchanges must be arranged through our official returns process below — we are unable to accept in-person drop-offs or collections.
Our commitment to you
We want you to love your purchase. If something isn't right, we're here to make it easy.
Returns
You may request a return within 7 days of the delivery date confirmed by your tracking number.
To qualify, items must meet all of the following conditions:
• Unworn and unused, with tags
• Unaltered, in the original condition it was shipped out to you in. Unwashed, damaged, cut or styled.
• Lace must be fully intact and uncut
• Returned in original packaging with all accessories included
We also require the receipt or proof of purchase.
Items that do not meet all of the above conditions will not be accepted for return and will be sent back to the customer at their expense.
Non-returnable items
The following cannot be returned or exchanged under any circumstances:
• Wigs that have been worn, washed, altered, cut (including lace trimming), chemically treated, or styled in any way
• Items that have been removed from their original packaging and show signs of use
• Custom or made-to-order pieces
• Items purchased during a final sale promotion
How to start a return
1. Email us at enquires@houseoflehumo.com with your order number, reason for the return, and clear photos of the item in its original condition.
2. We will respond within 2 business days. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide the return shipping address at that time.
3. Ship the item back using a tracked shipping method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
4. Do not send items back without a confirmed RMA number. Unconfirmed returns cannot be accepted or processed.
Refund processing
Once we receive and inspect the returned item, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.
Damaged or incorrect items
Please inspect your order upon arrival. If your order arrives damaged, defective, or is the wrong item, please contact us immediately and send photo and/or video evidence. We will arrange a replacement or issue a full refund at no cost to you.
Exchanges
If you would like a different item, please initiate a return for eligible items and place a new order.
Chargebacks & disputes
We encourage you to contact us directly before initiating a dispute with your bank or card issuer. We resolve the vast majority of concerns quickly and fairly. Please email enquires@houseoflehumo.com or our WhatsApp: +27 678975417 — we respond within 1–2 business days.
Contact us
Email: enquires@houseoflehumo.com | WhatsApp: +27 678975417
Response time: within 1–2 business days
Hours: Monday–Friday, 9 AM–5 PM [SAST]