Shipping policy

Laced by House of Lehumo is a fully online business. We do not operate a physical store or offer local pickup. All orders are shipped directly to your provided delivery address. This allows us to serve customers wherever they are, with the convenience of shopping from home.

Order processing time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation with a tracking number once your order has been dispatched.

Orders placed on weekends or public holidays will begin processing the next business day. Please note that processing times may be extended during promotional periods, holidays, or high-volume sales periods.

Shipping options & estimated delivery

Pudo Locker – Locker (1-4 business days):  Starting from R50
Paxi (3-7 business days): R59.95
The Courier Guy Overnight Shipping (Domestic): R170

Delivery timeframes are estimates from the date of dispatch, not the date of purchase. Delays due to carrier disruptions, customs clearance, or weather are outside our control.

Order tracking
Every order ships with a tracking number sent to your email. You can track your parcel at any time using the link in your shipping confirmation. If you have not received a tracking email within 4 business days of placing your order, please check your spam folder or contact us.

Shipping address accuracy
Please double-check your shipping address at checkout. We are unable to redirect parcels once dispatched. If an incorrect address results in a returned or undeliverable parcel, reshipping fees will apply. We are not responsible for packages delivered to an incorrectly entered address.

Lost or stolen packages
Once a parcel is marked as delivered by the carrier, we are not liable for lost or stolen packages. If your tracking shows delivery but you have not received your order, please:
1. Check with neighbors or building management
2. Contact the carrier directly with your tracking number
3. Reach out to us — we will assist and file a claim on your behalf where eligible

Packaging
All wigs are carefully packaged to preserve their shape and quality during transit. Each item is securely packed and sealed to ensure it arrives in the same condition it left our facility.

Contact us
Email: enquires@houseoflehumo.com | WhatsApp: +27 678975417
Response time: within 1–2 business days (Business days excl weekends and holidays)
Business Hours: Monday–Friday, 9 AM–5 PM [SAST]